Payment and Billing Policy

All insurance co-payments will be collected BEFORE your examination. If you are not prepared to remit payment, our staff can reschedule your appointment at a future date convenient for you.

Some services such as the determination of your glass prescription, the refraction, may not be covered by insurance. Payment for services rendered that are not covered by your medical insurance or vision care plan is expected on the day of your visit.

Our practice accepts checks, MasterCard, Visa, Discover, and Care Credit.

You may not have met your insurance deductible for the year. A mailed statement will be sent to you detailing payments received from your insurance carrier and any balance owed by you personally. To avoid additional fees, your prompt payment is appreciated.

As a service to you, the office will bill your insurance carrier for services rendered. To avoid delays and mistakes, please provide us with your most current medical insurance information.

Appointment Cancellation Policy

If you must cancel and reschedule your appointment, please call the office no later than 24 hours of your scheduled appointment time to avoid a $30.00 cancellation/no-show fee.

The $30.00 fee will be charged to all patients who fail to cancel and do not appear for their scheduled appointments.

You may cancel your appointment by calling the office at 330.722.1313 during regular office hours or by e-mail anytime at bigEeye@gmail.com. Our staff will assist you in rescheduling at your convenience.

Optical Return Policy

Our materials are custom designed for your individual needs and conform to the industry’s highest standards.  Therefore, orders are subject to a manufacturing service charge equaling 20% of the full retail price.  This applies to all orders held over 2 months, cancelled orders and returns.